We prepare and pack every order placed before 3:00 PM (HKT) on the same business day, and ship within 2 business days. As soon as your parcel leaves our warehouse, we’ll email you the tracking number right away.

You can also track your shipment any time on our website: www.divein.hk/apps/17TRACK. And of course — if anything is unclear, just ask us. We’re happy to answer any questions about your order, delivery times, or anything else, whenever you need us.

Destination	Estimated Delivery	Shipping Fee
Asia Pacific	5–10 business days	Free
USA & Canada	7–12 business days	Free (Expedited US$19.99)
Europe	8–14 business days	Free over US$99, else US$12
Australia & New Zealand	9–15 business days	US$15
Rest of the World	12–20 business days	US$25

At DIVEIN we want you to love your dive gear. For all diving products we offer a 15-day return window — from the day you receive your order, you can request a return and refund as long as the item is unused, in its original condition, and comes with all accessories and packaging.

Dive housings are different. A dive housing (underwater camera housing) is precision equipment. Because water damage is almost always caused by human error, we cannot accept returns or exchanges on a housing that has failed due to human-related issues — such as incorrect assembly, sand or debris on the O-ring seal, an unlatched clip, or impact damage. Please understand this is not a defect we can take back.

Important — check before every dive. Before you ever take a housing underwater, inspect it carefully: make sure the O-ring is clean and free of sand or hair, properly lubricated, seated without twists, and that every latch is fully closed. One careful check prevents one expensive flood. A few minutes of inspection protects gear that costs far more than the dive.

Any other questions? We’re here anytime. Reach out at info@divein.hk or +852 51966998, or just open a chat with us. Ask us anything about products, sizing, compatibility, or returns — we’re happy to help whenever you need us.