Store Policies

Everything about shipping, returns, warranty and how we handle your data. Last updated Aug 2026.

Shipping

We ship worldwide from our distribution centers. Most orders are dispatched within 1–2 business days after payment confirmation.

Delivery estimates

Domestic: 2–4 business days
International standard: 5–10 business days
International express: 2–4 business days

Free standard shipping on orders over $150. Tracking is emailed automatically once your parcel leaves our warehouse.

Customs & duties

International orders may be subject to import duties charged by your local customs authority. These are the buyer's responsibility and are not included in our prices.

Returns & Refunds

Not happy with your gear? Return unused items in original condition within 30 days of delivery for a full refund.

Eligibility

Item unused, with all original packaging and tags
Water-tight seals and O-rings must be intact and unopened for housings
Custom or engraved items are non-returnable

Start a return from your account or email support. Refunds are issued to the original payment method within 5–7 business days of receipt.

Warranty

All DIVEIN housings, lenses and lighting carry a 2-year limited warranty against manufacturing defects from the date of purchase.

Covered

Material or workmanship defects
Port-thread or seal failures from manufacturing
Electronic faults in lighting under normal use

Not covered

Accidental flood damage from improper sealing
Normal wear, scratches, or misuse
Damage from drops or impact

To file a claim, keep your order number ready and contact support with photos of the issue.

Privacy

We collect only the data needed to fulfill your order and improve your experience: name, shipping address, email, and order history.

How we use your data

Process and ship your orders
Send order and account notifications
Optional marketing emails (you can unsubscribe anytime)

We never sell your personal data to third parties. Payment information is handled by PCI-compliant processors and is never stored on our servers.

Terms of Use

By using this site you agree to provide accurate information and to use the store only for lawful purposes.

Product use

DIVEIN gear is precision equipment. Always follow the setup and care guides — improper sealing or maintenance voids warranty coverage for flood-related damage.

Intellectual property

All content, imagery and design on this site are owned by DIVEIN and may not be reproduced without written permission.

These policies may be updated periodically. Material changes will be posted on this page with a revised date.

FAQs

Quick answers about shipping, returns, warranty and how we handle your orders. Can’t find what you need? Email support any time.

We ship to most countries worldwide. If your country is not available at checkout, please contact support and we’ll check the best option for you.

We can update the address before the order is dispatched. Once shipped, changes must be arranged directly with the courier.

Unused items in original condition can be returned within 30 days from your account or by emailing support. Exchanges follow the same process.

All DIVEIN housings, lenses and lighting carry a 2-year limited warranty against manufacturing defects. Flood damage from improper sealing is not covered.

Yes. Payments are handled by PCI-compliant processors and card details are never stored on our servers.

Country/region