When you place an order or create an account with DIVEIN, we collect the personal information you provide — such as your name, email address, phone number, and shipping address. Payment details are processed through our payment providers; we do not store your full card number on our servers.

We also collect some information automatically as you browse, including device type, browser, and basic usage data through cookies and similar technologies. This helps us understand how the site is used and keep improving it.

We use your information only to serve you well: to process and ship your order, send you tracking numbers by email, respond to your questions, and prevent fraud. With your permission, we may occasionally send product updates or offers — and you can unsubscribe at any time.

We use cookies to keep you logged in, remember your cart, and measure site performance. You can disable cookies in your browser settings at any time; some features may work less smoothly, but the store will still function.

We never sell your data. We only share the minimum information needed with trusted partners who help fulfil your order — shipping carriers, payment processors, and essential service providers. They may use it solely to provide their service to you.

You can request to access, correct, or delete the personal information we hold about you at any time, and opt out of marketing emails. Just reach out and we’ll take care of it.

We keep order-related information for as long as required by law and for normal business records. Other personal data is removed when you ask us to, or once it’s no longer needed for the purposes above.

Any questions about this policy or your data? We’re here anytime. Email info@divein.hk or call +852 51966998, or just open a chat with us — ask us anything and we’ll help.